Earlier at present Bilt Rewards despatched out an e-mail to some prospects informing them that their account has been cancelled. This e-mail was despatched in error because of a nasty e-mail filter in response to Richard Kerr and customers that acquired the e-mail in error will obtain 250 courtesy factors. Some customers panicked and transferred factors as they thought their account can be shut down, these individuals can ship in a help ticket to have the switch reversed (confirmed with Bilt) I imagine in these situations will probably be potential to have the factors return to Bilt and the switch cancelled.